At SKClouds, we strive to provide our customers with the best hosting services and customer support. We understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the guidelines and procedures for obtaining a refund from SKClouds. Please read this policy carefully before making a purchase.
1. Shared Hosting and Reseller Hosting
1.1 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for our shared hosting and reseller hosting plans. If you are not satisfied with our services within the first 30 days of your initial purchase, you may request a full refund. The following conditions apply:
– The refund request must be submitted through our support ticket system or by contacting our customer support team.
– The refund request must be made within 30 days from the date of your initial purchase.
– Only first-time accounts are eligible for a refund. If you have previously used our services or have multiple accounts with us, you will not be eligible for a refund.
– Any additional services or add-ons purchased along with the hosting plan are non-refundable.
– Violations of our Terms of Service will waive the refund policy.
1.2 Prorated Refunds
After the initial 30 days, if you decide to cancel your shared hosting or reseller hosting plan, you may be eligible for a prorated refund based on the remaining unused period of your hosting plan. The following conditions apply:
– The refund request must be submitted through our support ticket system or by contacting our customer support team.
– The refund amount will be calculated based on the number of unused days left in your hosting plan.
– Any additional services or add-ons purchased along with the hosting plan are non-refundable.
– Violations of our Terms of Service will waive the refund policy.
2. Domain Name Registrations and Transfers
Domain name registrations and transfers are non-refundable. Once a domain name is registered or transferred, it cannot be reversed or refunded. It is your responsibility to ensure the accuracy of the domain name information before completing the registration or transfer process.
3. VPS Hosting and Dedicated Servers
VPS hosting and dedicated server plans are non-refundable. Once a VPS hosting or dedicated server plan is purchased, it cannot be reversed or refunded. It is important to carefully consider your hosting needs and requirements before making a purchase.
4. Exceptions
The following services and products are non-refundable:
– SSL certificates
– Software licenses
– Administrative fees
– Setup fees
– Custom development services
– Any other services or products not explicitly mentioned as refundable in this policy
5. Refund Processing
Refund requests will be processed within 7-10 business days of receiving a valid request. The refund will be issued using the original payment method used for the purchase. In some cases, a refund may be issued as account credit instead of a monetary refund.
6. Changes to the Refund Policy
SKClouds, registered under the brand of SourceCatch Konnect Pvt. Ltd., reserves the right to modify or amend this Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed about any updates or changes.
If you have any questions or need further clarification regarding our refund policy, please contact our customer support team who will be happy to assist you.
